If you live in the USA - they will not exchange or refund. BE CAREFUL! It is extremely misleading. They target audience in the USA via Instagram and Facebook and will not offer return or exchange! Crazy! I had no idea what size to get, so I got multiple. I was shocked that I could not return the items that did not fit. Will never order again! BUYER BEWARE! Their return policy: "For orders placed outside the European Union, it is not possible to return or exchange the items, according to art. 59 of d. lgs. 206 06.09.2005 and ss. mm. e ii. (cd. "Codice del Consumo")."