Required a quote to remove, store and onward move. 90 minutes video survey with an agent based who knows where. His connection was rubbish, demonstrated how to pack a TV with a bit of paper, then produced a quote 4 days later than stated without quoting the onward move despite my clear instructions. What a waste of my time. Not an experience I want to repeat and if that is their introduction to the company, god knows what the rest of the service is like.