Sent the wrong game inside the right box, then called me from a “no caller ID” phone number (auto blocked by my phone) but left a voicemail asking me to call them back. I called back to get their voicemail, that says “press 4 and one of us might answer the phone” but after pressing 4, I was directed to leave a voicemail asking me “they were probably out killing someone”. Whilst they are a murder mystery games company, I fear their customer services are represented in extremely poor taste and are offering an extremely poor service to the people who pay their salary. I’m leaving for London tomorrow to deliver this game as a gift. I suspect this error has only come to light as some other poor customer has complained that they also received the wrong murder mystery from what they ordered. I await their return call back with interest, unsure how they can make this right in the time frame.
Edit: when contact was finally established, the company was full of profuse apologies & bent over backwards to make our situation “right” as soon as humanly possible. They were very nice in the end. Except, then they posted the corrected game to the wrong named person at the address. Beggars belief.