No gloves - didn’t read any of the delivery instructions
Sadly I don’t think the two people delivering on behalf of Kettler had any understanding of your “white glove” ethos… certainly not able to read delivery instructions… called me twice for the same information they already had. Didn’t fancy getting out of the van, I was asked to meet them… Working so not ideal.
May 14, 2025
Unprompted review
Reply from AIT Home Delivery UK Ltd
Thank you for your feedback. We're genuinely sorry to hear that your experience did not meet your expectations. Please reach out to our complaints team with more details so we can address your concerns and provide assistance. Your satisfaction is important to us, and we appreciate the opportunity to make things right.