Review of Quill.com


Rated 1 out of 5 stars

Customer Service Could Use Better Training

I followed an ad to the website, and saw that their prices are the same as Amazon and HP when it comes to ink cartridges. But I was pleasantly surprised to see them offer a $10 discount on first purchases. So I ordered my ink using that discount.
Not five minutes later, I discovered I'd ordered the wrong type and cancelled the order.
However, when I went to order the correct one, the coupon was unavailable. I wrote their customer service explaining the mishap, asking for the discount to be applied to the correct items.
They quickly wrote back a very curt, not-pleasant response that they weren't going to do that. No alternative offered, either.

You'd think they'd want to work with a new customer and fix the small mistake. But NOPE!

I love giving business to small companies, but I'm giving this one a pass because of the very negative first and ONLY customer service experience.

May 16, 2025
Unprompted review

Reply from Quill.com

Hi Catt, I'm sorry to hear of the issue with the $10 savings coupon and the negative experience you had. We will reach out to you via email to help make things right regarding this situation.

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