I have had good experience with customer service and really enjoy my Q-Follow. I had been thinking of purchasing a Q-Follow for about 3 years and finally after various sale promotions did it. A great price with the help of a Stewart associate. Bought in February 2025 and finally got to use it late April due to weather. I have been very happy with the caddie and get many positive remarks while on the golf course. Golf at various courses that a very hilly with no problems. I purchased the extended warranty as I do with all of my substantial purchases. Customer service gets a grade "A" in my book. Great product built with quality in mind. Thanks Guys!