Incompetent!
Something is not working when you make an online appointment to be confirmed by SMS, only when you attend they no nothing about it! Also, as of the moment in time I've heard nothing from their complaints department. Maybe I don't count at eighty-years old.
May 12, 2025
Unprompted review
Reply from Boots Opticians
We apologise for the negative experience you have had. We take customer satisfaction seriously and we are sorry we didn't meet your expectations. Can you please contact us at Opticians.customer.relations@boots.co.uk with a copy of your review and we will be in touch.