Dear Fernando,

We operate multiple warehouses and stores, and while we strive to keep our stock levels fully synchronized across all platforms, occasional discrepancies can occur. Unfortunately, this is what happened with your order, and we completely understand how frustrating this must be.

Once again, we’re very sorry for the inconvenience and truly appreciate your feedback, it helps us improve. Please rest assured that we’re working diligently to implement a better system to prevent this from happening in the future.

Best regards,
Herbalize Team