In store great, post purchase awful
In store service was great. Since then it's been a disaster
1) I arranged for in store delivery on a particular date and attended. Products did not arrive.
2) they arranged delivery to my house next day which was fine. But sent the wrong length trousers (sold out of 30 so sent 32 manager Ian told me in an email)
3) manager Ian said they would amend the trousers but for a charge.
4) I have been absolute peppered with spam emails I did not sign up to.
Reply from Charles Tyrwhitt
Thank you for your feedback. We're very sorry to hear that your products did not arrive in time and that the replacements you received were incorrect.
We’ve requested for a member of our management team to get in touch with you shortly—either by email or telephone—so we can resolve this matter swiftly.
We also apologise for the unwanted emails. Your preferences have now been updated, and these should cease within 7 working days. Additionally, your feedback has been shared with our store team so we can investigate what went wrong on this occasion.
We sincerely apologise for the inconvenience caused and hope to have the opportunity to restore your faith in our service soon.