Still haven’t received order
Ordered on 18/04 . Booked delivery for 09/05/2025 only to be told last week that my items weren’t coming as one of those was out of stock. Was told to cancel the out of stock item and then my other items would be despatched. Now nearly a week later I’ve heard nothing , tracked my order still says waiting to be processed!!!!! This is a joke. I was told I would get a message beginning of this week to book delivery heard nothing. I have tried ringing this week on several occasions and after over 30 minutes of waiting I get cut off!
Won’t be ordering from dusk again!
Reply from DUSK.com
Hello,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your delivery experience and that we’ve fallen short of the service we strive for.
This is far from the experience we expect for our customers, and I completely understand the inconvenience this delivery issue must have caused.
Our top priority is delivering a seamless and exceptional experience, and it’s clear that we didn’t meet those expectations in your case. We take your feedback very seriously, and completely understand the upset this has caused.
I am happy to see a member of our team has since been in touch and provided a resolution.
I am truly sorry for the length of time this matter has taken to resolve. However, we truly appreciate your patience and understanding in the meantime.
Many thanks,
DUSK Resolution Team