They have no clue and not willing to help
2 customer service agents hanged up the phone on me when I asked a technical question about my router. I think if they don't know the answer they should just route me to the proper team or follow up by email, instead, I have the first one keeping me on the line and hanging up and the second one told me that I was doing something wrong, and not knowing the answer decided to hang up.
Terrible customer service, they seem to be clueless and not willing to help. Makes me have a very bad feeling about this company.
Reply from Odido
Hi, of course we want to do everything we can to resolve this for you! We asked you via email from Trustpilot to share additional information with us, unfortunately we have not received this. In order to still be able to help you, I would like to ask you to send us a message via Facebook (Odido Netherlands) or X/Twitter (@odidon Netherlands). No social media? You can create a topic on our Community, community.odido.nl, and of course you can always call 0800-0092. We'll be happy to help you! Regards, Lotte from Odido