Review of Babbel


Rated 1 out of 5 stars

Let the buyer beware

I have enjoyed having this app but believed I had only signed up for a year. To my horror , without telling me it was due. they took over £60 from my account today.,They say I should have known. !!!
National Trust and RHS are on a rolling membership but they let me know in advance so I have a chance to cancel. I found out because I happened to look in my account. I don’t want to renew but they are refusing to reimburse me . I have been offered a voucher which I do not want. There is a 20 day offer to cancel but they are not allowing me to have this. My opinion has gone from very good to zero.
Just seen the reply !!! As I didn’t know when the renewal date was I didn’t have a chance to cancel. They are absolutely ruthless.
I am pleased to say they know now how unreasonable they have been and my £65 has been refunded. I hope they will follow my advice and warn in advance that payment is due.

May 10, 2025
Unprompted review

Reply from Babbel

Hello Anne,

We're pleased that we have come to a solution and we'll make sure to share your feedback with our team!

Best wishes,
The Babbel Team