I have a mental disability, and signed up for cycle2work scheme. I informed in the store that I need an extra assistance and very detailed information on everything. While my order has been completed, swapped few times due to some issues, nobody went through any paperwork with me, nobody explained policy further, nothing was done in terms of informative way. While the shop workers were all nice and stuff, they didn't done any explanation. As the result I was not told that insurance has to be activated by a tiny QR code, which in fact is very small and invisible on the papers included with receipt anywhere in front of them. Nobody guided me through. My bike was stolen after 8 days. I was mocked over the phone by the very first customer service representative I had called. He was very rude, kept silencing me, despite me telling him I'm under huge stress, I have mental disability [2 types of ADHD and Autism] and I will have a meltdown if he not gonna stop. Definitely Equality Act and Disability Act - both from 2015 and 2010 - were violated regarding my purchase. Theft took place on 27/04/2025. We have now 09/05/2025 and only third customer service representative had send escalation email. Still - nobody tried to contact me from Halfords, nobody tried to come up with solution, while now I have to pay nearly 100GBP per month for "air". I kept contacting them since 28/04/2025 regarding this matter. For me - that is a lot of money. Experience wise - I am devastated and I don't want to be Halfords customer anymore. I keep receiving a dozens of newsletter emails, while the real problem here is being ignored. For someone with disability this is a real disaster. If you family members are disabled - do not buy in Halfords and do not participate in their cycle2work scheme, as they will not support you and they are not properly trained on that matter. They only gonna cause you trouble and then pretend it is not their business. Shame.