In comparison to the US airlines BA is so far behind the times. It’s impossible to change flights without either pleading at the gate or paying extortionate fees. United by comparison gives you the option from 24hrs before your flight to change easily. BA also charges far more than the other airlines on US routes in particular, which when combined with the changes to the tier points and the fact that every time I now go to a lounge it’s hard to find a seat, all make me think it’s time to switch to United. And why haven’t they upgraded the A380s to the new Club product? Who wants to pay £9k for the old product. It’s monopolistic.