Wise rejects payments for surrogacy
Wise recently rejected my payment to a surrogacy company. They provided no explanation about why they would do this. The only reason I can imagine is that they have some kind of objection to someone doing surrogacy. It’s outrageous that a payment company should have a moral Objection to someone trying to bring life into this world. A payment company should have no opinion on payments. As long as something is legal and agreed-upon by two parties, they should make the payment. I hope Wise will reconsider its stance on payments to surrogacy clinics.
Updated: Wise will also try to get your Trustpilot review deleted by asking for more information and requesting a “membership number” something that doesn’t exist on their confirmation emails or on the account itself. All they give you is a transaction number. This company is a case study on a startup mentality that trying to cover up their poor management choices instead of fixing their wrongs.
Reply from Wise
Hey Javier,
We appreciate you taking the time to share your thoughts with us. Hearing from our customers helps us do better in the future.
Using your Wise account for surrogacy related payments goes against our Acceptable Use Policy, so our team isn't able to approve these types of payments. We understand that this can be frustrating, but it's due to how we're regulated.
We asked you to update your review, not delete it, so that we could take a closer look at this for you. As for the info that we requested, you can find your membership number here: https://wi.se/membershipno
If you'd like some more help with this, or have other questions, you can always reach out at https://wi.se/help or via social media on Facebook, Instagram, or X.
Wise