I cancelled my order on 5/2
I cancelled my order on 5/2, which was two days late I realize. My dog had just passed with acute kidney failure hours earlier. I have been trying to get in touch to return the product, but have been kept on hold for ridiculous amounts of time. The email address is bs.
Horrible customer service.
My order ID is
PetLab Co.
Subscribe & Save Order ID: 10149969
They have since refunded my money.
Reply from PetLab Co.
Hi Coleen,
We're so incredibly sorry to hear about the loss of your dog — please accept our deepest condolences. We understand how heartbreaking this must be, and we're truly sorry you’ve also had a frustrating time trying to reach us during such a difficult moment.
We want to make this right for you. If you could please provide your order ID, we’ll be sure to look into this and assist you with the return as quickly as possible. In the meantime, you’re also welcome to reach us directly at help@thepetlabco.com.
Take care,
PetLab Co.