I bought a pair of trousers, a shirt and a pair of dance shoes. Whilst the trousers and shirt were just about OK the dance shoes were unusable due to very hard plastic uppers. I requested a refund under the 14 day return covered by UK trade law. The emails from lightinthebox just gave me the run-around, firstly offering a discount for any future purchase, then subsequent emails just offering discounts, and finally giving an address in China to return the shoes to, which they would be very aware would have a prohibitive postage cost. If I had done my research I would have realised this company is in China and would not have bought anything from them. Experiences on ebay and other platforms with Chinese companies always follows a pattern, making returns impossible. They know this and because they are not based in the UK it makes enforcing trade law very difficult. The main reason I bought from them is the nearly half a million reviews on trustpilot, most of which are favourable. I would now question the validity of these reviews. They mostly are very positive one-liners with robotic grammar. Very suspicious. Also, lightinthebox Facebook page states 8.1m followers and 8.1m likes, which I doubt the validity of as well. A lesson learned. Do not buy online from companies without a valid UK address. I am now trying to get my money back through section 75 chargeback and feel confident that my bank will get my money back with the email evidence I am going to provide. Lesson learned.
Regarding the response from them below I have already raised a ticket and had to and fro emails which is just a tactic to give a pretence of action leading nowhere and a waste of time.
After posting this review they have offered a £26.40 refund for the shoes, which cost £44, without sending them back.