I just want to check my broad band. I had to chat to a bot that did not understand me. then a video that was not relevant. then a call which asked me to unplug everything and plug it back in. then was told the connection speed was not working for them and could not be checked their end, so they would send me a link and I could check it? i would be forwarded a link. the link does not work. I am back on the phone. They have gone home. The bot wants me to do the whole process again. What a pile of ,.,,. 3 hours later........