Zero Customer service
Zero Customer service, No communication till PayPal was involved would save yourselves the headache and go to the Dev's themselves and cut out the shady middleman.
Do your research before spending your money with these guys, I have after this issue and if I'd have taken the time to do it prior I wouldn't of given them the time of day never mind my money.
Will hold the products you have paid for hostage after they fail to give a simple reply.
Reply from Codefling
As discussed, doing a chargeback is not how you request a refund. It's treated as fraud, as you deprive the author and Codefling of the opportunity to resolve your issue before escalating it to a claim, which immediately releases the funds back to you, also known as a chargeback.
We promptly responded to your Discord ticket, and while we likely missed your live chat (due to the high volume of requests due to a recent maintenance incident) we have numerous other support channels you could have used.
Furthermore, the fact you immediately escalated to a claim instead of allowing communication via PayPal is very telling of your intentions. Just because you want a refund doesn't mean we're obligated to give you one. We sell digital goods, so once you download and there's no support issue, the power to refund is completely up to the author.