My friend who is coming eighty years of age, ordered and paid for a microwave - Panasonic at just under four hundred pounds. It was delivered with dents and damage. Also another document - a different customers order number,with her full name and address, was stuck inside. It seems she may well have returned the microwave and Argos simply re-addressed it to us. The returns phone line is extremely difficult for some people, but extremely difficult for an ageing person. It would have been helpful if the Argos lady has spoken reasonable and articulate English, but as she didn’t it was difficult to make her understand our annoyance. Another way if looking at it was that by having someone who doesn’t speak fluently and isn’t articulate, then the customer - my friend - has to give up, surrender and leave the discussion. This was on the 21st April. She still has not been notified of her refund. What Argos did tell her though was that they would make a refund but it didn’t include the delivery charge of almost six pounds. Scandalous and I will pursue it further on her behalf.
The order number for confirmation is:
1572960331
It’s the very last time either of us will use this company again. Little wonder their presence on the High Street has diminished. Appalling customer treatment.
I will add that my octogenarian friend was told that she was responsible for repackaging the item which was incredibly heavy. As the delivery driver said - you've picked the heaviest microwave we sell.
It was only articulate part of the returns conversation we had. Having explained that she was too frail to pick it up she was told that she HAD to otherwise the pick up driver would leave it.