Review of Navy Federal Credit Union


Rated 1 out of 5 stars

Chargebacks always denied

Unfortunately, their charge back department needs an overhaul. If your chargeback case has a single iota of complication (e.g., there are Terms of Service the investigator must read and synthesize in order to accurately determine whether the chargeback you are presenting is valid or not), you may as well kiss your money goodbye. They will waste your time & effort by asking for "supplemental/additional evidence" only to COMPLETELY DISREGARD IT IN THEIR FINAL RULING. Thanks a lot.

March 1, 2025
Unprompted review

Reply from Navy Federal Credit Union

John, I'm sorry to hear you haven't had a good experience with us. I hope we'll have an opportunity to provide the world-class service we strive for in the future.

Jessica,
Navy Federal Social Care Team