Hi Robert,

I sincerely apologise for the completely unacceptable handling of your delivery, where you were asked to be present only for the parcel to be left on the doorstep instead of being signed for as required, causing significant frustration and inconvenience. This careless and unprofessional behaviour is entirely inexcusable and falls far below the standard of service you rightfully expect and deserve. Thank you for bringing this to our attention. Please know that we are committed to improving our service to ensure timely, secure, and properly managed deliveries in the future. Your feedback is invaluable in helping us make these improvements.