The overall process was good a positive one.
The Initial enquiry online was simple, uploading of information was as straightforward as it could be.
The original estimate was a little higher than what was actually achieved, however, it was still over what any dealer had offered in part exchange, it also enabled me to negotiate a better deal on the car I was purchasing.
The collection of my car went smoothly, the driver was professional and courteous.
My only gripe was the call centre, there seemed to be a lack of training with one person telling you one thing and another saying the opposite.