Im sorry these may be good insurers but to not be able to speak to a human on the phone is absolutely stressful for me. It has been... I've not long took out insurance with you 1st time and will be the last, I've since sold my car and am looking at a car tomorrow so needed advice on cover etc... It has been time consuming and stressful! as it may have been explained about this I didn't read it is like this I will not be renewing because of this... :( I hate I can't talk to someone on the phone!!!