Excellent Service by Customer Service
Had Hive installed on Friday and not operated correctly since. I spoke with Mbasa Mgujulwa on the Hive helpline and after trying various options, we finally got it sorted. Mbasa was patient, professional and knowledgeable. She imparted information in an understanding manner without sounding patronising. At the end of the call, I found out that this was her first live call after finishing her training. I asked to speak to her supervisor to ensure the praise was recorded by the correct level of management. Certainly had my faith in the Hive System restored by this agent.
Reply from Hive
Hello Karl,
We are thrilled to hear about your positive experience with our Hive system. It's wonderful to know that you found our agent to be so helpful and patient. We are incredibly proud of our team and their dedication to providing excellent customer service.
We are delighted that you found Mbasa's knowledge and communication style to be so valuable, especially as it was her first live call after training. We are committed to providing our customers with the best possible support, and we are grateful for your kind words. I will ensure that both Mbasa and her manager get this wonderful feedback. Thank you again for taking the time out of your day to leave such a glorious review.
Kindest Regards ^LB 🧡🤗🙏🏻