REFUND PROCESS IS APPALLING
Their information online about refunds is far from the truth.
They say to expect 14 days from when you return the item and a further 5 days from when they receive the item back.
My item took forever to reach them....however, they acknowledged receipt of parcel on 3rd April.....as of today, 15 April, still no refund received.
I have sent WhatsApp messages but you just get generic responses from AI Robots saying "it's going through the process". Raised a complaint via email which gives you a Complaint Ref # and promises to get back to you within 48 hours. That was 3 days ago and NOTHING/NO further response.
They are hanging onto thousands of customers money which will amount to £ thousands nationwide, all gaining interest for THEM from OUR money....it's disgraceful.
Other companies like M&S, Matalan, Tesco all manage to refund within 2 days.
This whole system should be REGULATED.
BEWARE before considering buying from Debenhams online 😡😡😡
Reply from Debenhams
UPDATE – Thank you for further details.
Having reviewed your order your return was processed on the 3rd April, and your refund actioned today (day 14). This is inline with T&Cs - "Once a refund has been approved by us we will refund your payment to your original payment method (i.e. card, etc) within 14 days. "
We can provide a transaction ID should you need to chase this up with your payment provider.
Thank you for taking the time to leave your review, we do appreciate your feedback as we're always looking for ways in which we can improve our services.
-Stacy
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Hello Linda
Thank you so much for taking the time to leave a review regarding your recent experience with our brand, we appreciate all feedback to help improve our service.
I’m sorry to hear about this, I’d be delighted to personally assist you with this matter.
I’ve requested more information from you via Trustpilot, once I have this, I will definitely look into this further for you.
Kind regards – Abdullah