Service was good and I received my 25L commuter back pack quickly. The backpack itself is ok, I was hoping for more seperate compartments inside the main part of the bag so if you're used to a bag with these, this is perhaps not for you. Quality is good but one thing thats disappointing is that the bag doesnt sit upright on its own. There is no structure to the bottom of the bag (just be mindful if you anything that could spill inside). More padding needed on the back too, I can feel my laptop in my back when walking. Other than that, it holds plenty and is water proof. I bought with discount code so I'm pleased I didn't pay full price for this particular bag but I'd perhaps try another if there were other/new designs. Lots of colours to choose from, they look smart.