Horrible customer service for Individuals and family. I had used their free app for almost a decade and then my husband upgraded to 1Password7 and then 8. I have never been able to migrate my 395 passwords over to the new app and their email tech support is THE WORST!!! It says they are there 24/7 but it takes forever for a response. The emails are time stamped with prompt responses but they don't show up in my gmail box for hours (at which point I have left the house and can no longer stop what I am doing to try their idiotic repetative theory. I have been dealing with this for 5 weeks. Yesterday I spent 3 hours in the morning working on this and 2 hours in the evening. I even had a programmer friend try to help me. Now I am completely locked out. I am disabled and I really need phone support and they just disconnect anyone with an individual account. I am a big apple fan, products are great but customer support is what really makes a difference. I loved 1password for years because it really helped me particularly because of my disability but now I really think it sucks big time. When tech support emails me to do something - they just expect me to know how to do it. "now migrate your old vault to the new vault" well there is nothing in the app that says "MIGRATE DATA" or anything like that. Where the F is the vault that they are talking about. Nothing on my screen for that either. It is really pathetic. I am happy for all you people who have no problem using the app but just wait until you have 400 passwords somewhere in the ether and you can't get to them. Poop.

Update: I have emailed them 3 times today and still have not heard back from them. I forgot to mention that they keep telling me that I don't have a license and I have to join - even after I have told them my husband has a family account. They must only hire morons.