Thank you for taking the time to review Toluna, much appreciated!

Market research is very category-dependent and we are constantly striving to provide quality data to our clients. As it is necessary to meet quotas and target requirements while ensuring the highest possible level of data quality, influencers may not qualify for all surveys they receive, in which case points are not awarded because the data is not used. However, we truly appreciate the time and effort put into the surveys. If the survey interview is terminated due to not meeting the required quotas, a small compensation is added to influencer's Toluna account.
We advise ensuring that your Profile Surveys are complete and accurate, so we may send you better targeted surveys, tailored to your personal profile.

Whenever you have any concerns and would like us to check a survey participation in particular, we kindly ask you to send a ticket to https://www.toluna.com/contact-us, provide the survey ID and as many details as possible about the problem you encountered and our support team will assist you as soon as possible. We would appreciate the opportunity to improve your Toluna experience according to your expectations and needs.

Sincerely,
Jordan