Used to be better before taken over, now they are TERRIBLE. I am elderly and disabled and regularly take my rabbit to a local vet, I don't drive so have to rely on taxis. Rabbit is in a clean carrier with absolutely nothing coming out of it. The most recent time I did the journey I had a really unpleasant, rude man who immediately complained about the carrier and then spent the entire 20 minute journey listening to a very loud foreign voice on his radio, without asking me if it was okay. And then was furious because I didn't give him more than a small tip. Apparently he didn't mind taking my money despite treating me like dirt just because I have a pet. (Just a hint - if the journey is to a vet, it usually involves taking an animal there). How are they still in business? I can only think because they seem to have the monopoly in this area, but really they are DREADFUL.