Excellent customer service
I bought a Secrid wallet six years ago. It has been a constant companion ever since, and is well travelled and much loved.
Recently I dropped it onto a hard floor - not for the first time. As a result the lever mechanism failed. I was delighted to find that Secrid repaired it for me, by post. The process was fast and flawless. Not only that, the company did not charge me for the repair, even though it is so long since I bought it.
Over the last several years I have bought three other Secrid wallets for family members. Each wallet has been excellent.
April 4, 2025
Unprompted review