Before I purchased a bracelet, I contacted customer service because they were Unisex size and I wanted to be sure that it would fit an average size man's wrist. Based on their assurance that it would fit well, I ordered it. To say that it was MUCH too small was an understatement. I contacted customer service which is VERY slow to respond. They apologized and told me that I could select a different bracelet for free. Of course, this was after they put me thru many "hoops," such as sending a photo of me wearing the bracelet. After I waited for MANY weeks, I finally received a package from them and they had mistakenly sent me the very same bracelet type that didn't fit the first time and that I wanted to return. I brought this to their attention AGAIN and now they are putting me through more hoops. I am now going to file a dispute with my credit card company. TERRIBLE SERVICE!!