Low paying site with no transparency about tester rating
Their user tests are not paying much. Moreover, recently they switched from paying full with PayPal to deducting 6% from paypal payments and offering tremendous for full payment. When I gave the feedback to them that this is not fair, the response I got was "We actually increased our rewards more than 25% before our switch to Tremendous! So, the 6% is negligible." To me that response is just laughable. I am not sure when and how they really increased their prices for 25%. I really don't see that. Now it is possible that maybe I have low ratings and that's why I don't get high paying tests? Who knows! Because, there is no transparency. As a tester, I cannot see what my ratings are, where I got low ratings, and no feedback on how to improve. So this site for me is getting worse and worse. If you won't be transparent about our ratings and help us get higher paying tests, what is the point of staying here? and if when we send feedback through their platform we will just be talked down, I really don't see the point in directly communicating them to help them imrpove their system. Perhaps leaving a rating here for them, which is fully transparent, would be helpful for them to improve something. I'll continue using their site but if it goes like this and I just don't get any transparency, I am not sure if I will last long. There are many alternatives out there.
Reply from Betatesting
Hi - I'm happy to address your feedback. We recently switched to use Tremendous as our reward redemption provider for a number of reasons, most importantly because it's better for our testers. You can learn about the switch here: https://help.betatesting.com/en/articles/10602302-redeeming-rewards-with-tremendous
Tremendous allows for users to redeem rewards in many ways, the vast majority of which have no fees (e.g. gift card, Amazon, etc). Some have low fees, like bank transfer and PayPal transfer (6%).
It's also true that before we switched to Tremendous, we increased reward payouts > 25% on average. Tests that were previously $5 reward (like a 5 minute usability video) are a $10 reward, and previously $10 are now $15. We did that partially to offset the 6% fees for people that want to transfer to PayPal, but mostly because we want to ensure we're always providing compelling rewards. Our rewards are higher than almost any other user research company, on average > $20 / hour, and we want to do that because its important for us to have great testers.
After every test, we provide feedback to testers regarding their participation, along with tips to improve. We would be happy to share your rating with you if you ask. We have requested your contact information so we can do that.