Hoping that Ruviera will restore previous standards re initial calls
I have been a Riviera client for around 12 years and for the first time, i had to wait almost an hour to get through to discuss a holiday.After this long wait & having dialled the number in the brochure,I was told I was speaking to Customer services! The lady tried but failed to connect me so said someone would ring back -it was 5pm but i was told the office was open until 6pm.Got call next morning when Niki was v helpful but it was a v disappointing start.
Reply from Riviera Travel
Thank you for taking the time to share you experience about our service. While we are delighted to read that you have been a client of Riviera for around 12 years, we regret that on this occasion, you experienced difficulty in getting through to our Travel Consultants in the Contact Centre. We always strive to respond to call back requests promptly, so we sincerely apologise that this was not achieved within the hour. We are pleased to hear that Niki was very helpful when she called you the following morning and wish you a wonderful holiday with us.