Had a demo account for about 18 months…
Had a demo account for about 18 months learning how to use the Fortrade Platform and how to trade FX in between my normal day job.
Fortrade rang constantly trying to get me to open a live account when I didn’t feel ready, so a lot of their calls were just ignored.
This week I made the mistake of taking their call. Spoke to a so-called accounts manager who explained, to be a good trader I would need regular market analysis daily, and if I deposit £100 on to the platform I would have access to the same information as professional traders.
Seemed cheap and fair, I sent the fee along with KYC information as they asked. I then get an email saying due to my account being inactive they have now decided to close it, and no sign of a refund.
All I had was a demo account, and I was using it daily, now the account is deleted I’ve lost all trading history including the P&L spread sheets which are really important, and £100 down.
The platform works well but the people working there are not traders and have no idea what they are talking about, they make their fees on your trades win or lose that’s why they push you to open a live account
The company is based offshore in Cyprus....Wonder why
Reply from Fortrade
Dear client,
Thank you for sharing your experience. We're sorry to hear about the frustration you've encountered.
Regarding your demo account, we encourage users to explore the platform at their own pace, and we apologize if you felt pressured by our calls. Our aim is to support clients when they feel ready to transition to a live account, but we understand that it’s important to respect your timeline.
As for the issue with your account, we regret that it was closed without the appropriate resolution. Please be assured that this is not our usual practice, and we are investigating this matter further. In order to resolve the situation and verify the refund for your deposit, we kindly ask that you respond to the request for information that we’ve sent.
We value your feedback and are committed to ensuring our platform and services meet the needs of all our clients. If you would like to discuss this further, please don't hesitate to get in touch with us.
Best regards,
Fortrade