I ordered 2 kits Dec 2023. After back and forth, Dante acknowledged they would process the 2 kits enumerated on Feb 21, 2024. I have emailed numerous times since (10ish) and have received absolutely no response. Needed guidance for undiagnosed medical issues. Have since ordered from Sequencing.com twice for other family members and have received those results in a timely fashion. So angry.
In USA you can also report at reportfraud.ftc.gov.
It won't help us recover $ but possibly stop them from stealing $ and frankly, our genomic info. I didn't consider this a fraud until after 6 months of waiting for genetic reports hadn't shown up.