Sadly disappointed with our Octopus PV journey. The installation was poorly planned. Scaffolding commenced Monday for the panel install to begin Wednesday. It didn't! Scaffolding did not conclude until Thursday PM. Octopus also blocked my neighbours Satellite dish for the duration, eliminating their Sky services. We complained to Octopus, felt obliged to make good with our neighbours and bought them flowers and chocolates by way of apology. The local installers offered apologies for the disruption, but Octopus itself did nothing!
We complained frequently to Octopus about it trashing our garden with its scaffold boards, demolishing bedding plants and crushing flower beds. Octopus did nothing!
After the scaffold was struck and removed, the debris that fell from it was left littering our garden. I had to clear it up. Octopus showed nothing but feigned acquiescence to my complaints, about their duty of care. but did nothing!
We financed the array through Octopus for a contracted price at 0% interest, but when repayments started, discovered that Octopus had added an additional £2600+ to the repayment arrangement! This caused enormous worry and distress, left us perilously close to being overdrawn and resulted in our worrying as to whether we'd made the right decision.

Now the installation is behind us, the system is up and running and the finance dispute resolved, we are happy with the result. We will be self sufficient in electricity and a net exporter. The destination is good, the journey was unnecessarily disruptive and the indifference of Octopus, through it's lack of action and compassion, was surprising. I was always a huge fan of Octopus and in particular, Greg Jackson, it's CEO, but having experienced the absence of material customer service when things continually went wrong, I now find myself, reluctantly disappointed in the company.