Not being treated fairly! Denying me access to benefits that I am entitled to.
I like Wow Vegas Casino and have left positive reviews in the past. Recently I was blocked from their chat room for violating ZERO rules. When discussing the casino and gameplay in the chat room with other players not every single experience is going to be favorable! I mean we are discussing casino gameplay where losing is just part of the process. I shared some innocent and honest comments with fellow players to see if anyone was having the same experiences as me. The MODs and their clique of faithful followers immediately ganged up on me and began to bully me!!!! This is not the first time this has happened and I have reported it to Wow several times. They began to belittle me for not being positive enough! Saying things like “maybe if you changed your attitude you would do better”! The chat room has devolved into a social media platform for several cliques of people to talk about anything but the casino or gameplay. They go on and on with inside jokes, inappropriate talk, sexual innuendos, political opinions, their day at work, etc. If anyone else adds a message they immediately get swarmed with sarcastic disrespectful comments from the clique (including the MOD). The MOD never spoke to me directly prior to blocking my access. Instead I was just cut off and blocked without warning. Now I am unable to access the daily free spins that I am entitled to just like every other member. I am a big supporter of Wow casino, login faithfully several times a day for gameplay, have top fan status, am a gold status VIP member and recommend them to other potential players. So far I have not been able to access the daily free spins for 9 days now! I wrote customer service concerning this and they have yet to respond. I can easily live without ever participating in the bullying cliques in the chat room everyday but I am entitled to the free daily spins that everyone else gets. I have invested thousands of dollars to reach my VIP status level and I only expect to receive what I am entitled to. Everyday that goes by is another day of free spins being unfairly denied to me!
PS: In case you are not aware, the link to the daily free spins is posted in the header of the chat room. That is why I cannot access them.
Reply from WOW Vegas
We understand your frustration with the recent events in the chat room and the subsequent inability to access your daily free spins. We value your feedback and appreciate your loyalty to our casino.
We strive to provide a positive and enjoyable experience for all our players, and we are committed to investigating your concerns. We will look into the circumstances surrounding your chat room experience and the ongoing issue with accessing your daily free spins.
We are committed to ensuring that all our players have a fair and enjoyable experience. We will do our best to address your concerns and find a resolution as quickly as possible.