My heating failed weekend both water and heat. Supposed to be an emergency done in 24 hours. My landlord emh uses pheonix but no one came Monday, Tuesday or Wednesday. Told coming Friday 10-1 but now 4pm no show yet. Can't get through on phone to them . Left voice mail but no return call. Condensate pump failed October last year but replaced jan 25 but now combi boiler not working. 4 times last year pheonix never came. If I was working would have had to keep booking holidays.