Satellite Dish Replacement
My first appointment was cancelled as the engineer was on a job which took longer than anticipated. I then re arranged for the following week and the engineer had arrived before I got home from work which was a surprise because I was told that I would get a call an hour before which I did not get. However the engineer was polite and respectful and straight away knew the problem why I was not receiving any signal. Engineer got his office to call me with a quote which was fairly high. I did negotiate the quote. The engineer replaced a new satellite dish which took less than 20 minutes and got it working within minutes.
I would recommend this service but feel the quote was high for the work carried out.
Reply from Home Digital Services (HDS)
Good afternoon Rehana
Thank you for taking the time to share your experience with us. We’re delighted to hear that our engineer was polite, respectful, and quickly identified and resolved the issue - getting your satellite dish functioning again in no time.
However, we’re sorry to hear about the inconveniences you faced with the initial appointment cancellation and the missed notification before your engineer's arrival. We sincerely apologise for this and appreciate your patience in rescheduling with us.
We understand your thoughts regarding the quote and thank you for your honest feedback on this point. Our goal is to offer high-quality service with reliable solutions, and we take your comments seriously to keep improving.
Thank you for recommending our service - we are grateful for your trust and hope to assist you in the future with a smooth, seamless experience!
Regards
Steve & the HDS Team