We had a couple of issues with one pan…
We had a couple of issues with one pan and one pot and the process of getting them replaced was excellent. Well done in providing a great service. A little worried that the pot scratched so easily but we trust that this was a blip in the process
Reply from HexClad
Hello Paul,
We truly appreciate you taking the time to share your experience with us! While we’re thrilled to hear that our team provided excellent service in getting your pan and pot replaced, we completely understand your concern about the pot scratching so easily. That’s definitely not the experience we want for our customers, and we trust this was an unusual occurrence.
If you ever need any further assistance, please don’t hesitate to reach out to us at https://hexclad.com/pages/contact. Thanks again for choosing HexClad! We’re grateful to have you cooking with us!
Kareen R. - HexClad Support