Hello!
Thank you for sharing your feedback with us.
Payment troubles are the most annoying ones, we totally sorry for the confusion with them.
Please note that before completing any order, all necessary information is provided for review. We regret that you did not receive a response from our support team, but we typically respond promptly and without delay. Kindly check your spam folder to ensure our communication hasn't been missed.
Please tell us more about an issue at support@etool.ai Your opinion is crucial for us, as only real users can help us to make our product actually better.
Best wishes, etool team