Etool Reviews 81

TrustScore 2 out of 5

1.9

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews.

Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Customers express significant dissatisfaction, particularly concerning unexpected charges and subscriptions. People report deductions from their accounts without prior notice or consent, often after using the service for a minimal fee initially. Consumers frequently mention difficulties in obtaining refunds, even when adhering to the company's stated policies. Many describe the customer service as unresponsive or unhelpful, with some alleging that their inquiries are ignored. Reviewers express frustration over being charged for subscriptions they did not knowingly sign up for, leading to strong negative sentiment.

Based on these reviews

Rated 2 out of 5 stars

Hello CAN U HELP MO REFUND MY MONEY to ETOOL.Ai because my money auto matic accidentally send on my gcash bank and auto debit problem

Rated 1 out of 5 stars

I put a file on this companies system to have it reduced to passport size. They charged me £0.10 (10pence) via Gpay and my bank. My bank immediately called as this is a common scam. It also happens to... See more

Rated 1 out of 5 stars

I never agreed to the $49.90 they charged me, why would I? That fee is absurd for something that can be obtained online for free. I cancelled my subscription immediately, within minutes of signing u... See more

Rated 1 out of 5 stars

Another person here that paid 10p for a preview of a photo and got charged £49.90 by ‘picpop’ the following day. Absolutely disgusting and my bank have declined to treat it as fraud as I paid the 10... See more

Rated 1 out of 5 stars

Tried the 10 cent photo resize and got scammed into some hidden subscription. I canceled immediately. A few days later I got a fraud alert on my phone for $49.90. I got the charges reversed but now I... See more

Rated 1 out of 5 stars

This site is a scam. I only paid 1 peso, but it suddenly deducted 899 pesos from my GCash account with Reference No. 047324034. I demand a full refund. I was planning to use that money to pay for my e... See more

Company replied

Rated 1 out of 5 stars

As per the reviews, bunch of scammers. Paid 0.15 AUD for one pic. Next day, they attempted to charge me $74.96 AUD. I did have afew dollars so they charged me the 0.15 again, why? Idk. Fortunately, I’... See more

Rated 1 out of 5 stars

This company charged me amounting to 899php on May 22 and I didn't even subscribe to their site and now they charged me again for the same amount. I already cancelled the subscription on their website... See more

Rated 1 out of 5 stars

I find the site's services quite useful. However, I feel cheated because I signed up for a subscription in a sneaky way (24h trial period). Cancellation of the subscription within the trial period is... See more

Rated 1 out of 5 stars

This site is a scam. I only paid 1 peso, but it suddenly deducted 899 pesos from my GCash account. I demand a full refund. I was planning to use that money to pay for my educational purposes. Their se... See more

Company replied

Rated 1 out of 5 stars

Just like I read in these reviews if I could give it a big fat zero I would if I would’ve come here and read the reviews before using this company I should’ve just like all the one star reviews that I... See more

Rated 1 out of 5 stars

If I could only give a 0 rating then I will. I was charged 899 for a subscription that I didn't make. When I tried to check if I have subscription with this site, I found out that I don't have any. Re... See more

Rated 1 out of 5 stars

Etool.ai did not ask for any permission to charge me ₱899 they just automatically deducted it from my gcash account without any prior notice. The site showed that it only costs ₱1 for the services b... See more

Company replied

Rated 1 out of 5 stars

I paid 10p for photo size reduction and then they tried to take £49.90 from my account the following day, luckily the bank stopped it and marked them as fraudulent, avoid this website.

Rated 1 out of 5 stars

Scam!!!! I never subscribed on your Pro Plan then I was deducted P899 on my gcash account without prior notice! I even talked to your customer service but never get any response! How unprofessional... See more

Company replied

Rated 1 out of 5 stars

SCAM Paid 10p to convert a document and they have now chargers me £49 Reported to my bank to block further payments and now chasing money from this ?Chinese company

Rated 1 out of 5 stars

Your response doesn't make any sense. I'm asking for the 50% of each. Do your math etool. You don't deserve any good reviews because on how you do the math. 50% is what I requested. 899 and 599/699 an... See more

Company replied

Rated 1 out of 5 stars

I deeply regret ever signing up for Etool AI. After canceling my subscription in June, I continued to be charged month after month—despite their own platform clearly stating “Once canceled, we... See more

Rated 1 out of 5 stars

❗I want a refund for my purchase ❗ Your website automatically deducted an amount of ₱899 from my account without notifying me first. I did not intend to purchase that promo or subscription. I want m... See more

Company replied

Rated 1 out of 5 stars

I am so really unhappy with this. I paid 10p for a one time conversion of a jpg to a smaller size. The conversion was rubbish (it changed the background from light to dark) and now I've been charged £... See more

Rated 1 out of 5 stars

Scam, charge £0.10p, then use your bank details and pass them around various 'AI' sites. I was charged £49.49 by another company.

Rated 1 out of 5 stars

This is a total scam , you auto deducted 899 without us subscribing on your pro plan . I want a full refund ! you deducted 899 with reference number 031140514.

Company replied

Rated 1 out of 5 stars

This is a total scam , you auto deducted 899 without us subscribing on your pro plan . I want a full refund ! you deducted 899 with reference number 612144541

Company replied

Rated 1 out of 5 stars

Scam Alert. Their site is not forthcoming and somewhat deceptive. Does not state about a trial period. I paid $.10 to have a jpeg file reduced, they charge the $.10 and then the next day $49.90. They... See more

Rated 1 out of 5 stars

I recently noticed an unauthorized charge of ₱899 on my account, which I did not consent to. They give me 50% refund but when I asked for the other 50%, they're not responding anymore.

Company replied

Rated 1 out of 5 stars

I can’t give 0 Star to Etool. It’s a scam. At start when they ask for sample like pay 0.10£ just to check and when you paid to them latter on next day you will get notify payment has been successful... See more

Company replied

Rated 1 out of 5 stars

Would be no stars if possible. Do not use this site, it is a scam. Same as previous review, you think you pay 10p for one photo and they subscribe you without your knowledge. Disputing with my bank. S... See more

Rated 1 out of 5 stars

I seek help for refund since it's just 24hours since I accessed their platform and wasn't able to use this app. They charged me twice for 899 and 599 and they said I will be refunded for 50% which I r... See more

Company replied

Rated 1 out of 5 stars

YOU AUTOMATICALY DEDUCTED 899 pesos from my gcash accout. I haven’t remembered subscribing to your site. THIS SITE IS A SCAM!!! RETURN MY MONEY.

Company replied

Rated 1 out of 5 stars

Do not use ETOOL.AI the service in exchange for a peso via gcash only to find out a week later that I was subscribed in their services when I was charged with a gcash payment of Php899 that I NEVER AU... See more

Company replied

Rated 1 out of 5 stars

I want a REFUND you stole my money without notifying me,i need that money for medication then its all gone,i need it back!!!!!

Company replied

Rated 1 out of 5 stars

I never subscribed or agreed to be charged. I didn't even received any email stating that I subscribed to their service and yet they charged me!

Company replied

Rated 1 out of 5 stars

Be aware this is a SCAM. I was supposed to be charged £0.10 and they took after £49.9 without any consent. Don’t get fooled by the good reviews, most likely not real. Even google email is suspecting t... See more

Rated 1 out of 5 stars

I paid for a photo which was charged a nominal fee. Then suddenly was charged a subscription fee. I have tried to get a refund and get a standard response and no help. Do not use the site. They are sc... See more

Rated 1 out of 5 stars

I would give less than 1 star if it were possible. I paid 10p for a photo. The photo wasn’t worth any money it was so bad. The next day I found that they had taken £49.90 plus the 10p. In fact I belie... See more

Rated 1 out of 5 stars

can you RETURN BACK NOW MY 899 ITS FOR MY MOTHER FOR HER CHECK UP AND MEDICINE!! WHY YOUR DEDUCTING THE AMOUNT WITHOUT MY CONCENT. YOUR FRAUD!!!!!!!!!!!!!!!!

Company replied

Rated 1 out of 5 stars

This organisation is a scam business. You have been warned. They draw you into to use a free tool then charge you £0.10. Once they have your payment details they then charge you £49.90 mon... See more

Company replied

Rated 1 out of 5 stars

This Site is Scam last time I used this website was in march and they required 1 pesos to free trial so I was using it because of 1 peso but they suddenly charge my gcash account for 899 pesos with ou... See more

Company replied

Rated 1 out of 5 stars

Please give me back my money. I want a refund for the money you got from my gcash. You just automatically deducted my gcash account. Give me back my 899 pesos please.

Company replied

Rated 1 out of 5 stars

I never opened this website, suddenly my balance decreased without my knowledge and the transaction was with eTools

Company replied

Rated 1 out of 5 stars

You registered me in your service without my consent. I only used it once and agreed to the 1 peso charge. I was surprised when i was charged with 899 pesos. Refund my payment please.

Company replied

Rated 1 out of 5 stars

I signed up on etool.ai and uploaded a personal data. I requested for the deletion of all my personal data including my photo, phone number, and Gmail account details, however, I have not receiv... See more

Rated 1 out of 5 stars

-1Billion/5 stars Used ETOOL.AI the service in exchange for a peso via gcash only to find out a week later that I was subscribed in their services when I was charged with a... See more

Company replied

Rated 1 out of 5 stars

I paid 10p for what I thought was a one-time service, and NOWHERE did it say I’d be automatically signed up for a £49.90 subscription! This is deceptive, dishonest, and downright unethical. H... See more

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1.9

Poor

TrustScore 2 out of 5

81 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 59% of negative reviews

Typically replies within 1 week


Rated 1 out of 5 stars

Scam Alert – They Tried to Charge £30 After a 10p “Trial”!

This company is a total scam. I only paid 10 pence to remove a background from one photo, and without any clear warning, they secretly signed me up for a “subscription” and tried to charge me £29.90 the very next day.

Luckily, I never keep money on the card I use online — so their attempt failed.
They are nothing but thieves hiding behind fake “AI tools”. Be very careful – you think you’re paying a few pennies, but the next day they’ll try to take £30 or more!
Stay away from Ctool.ai – it’s a scammy, dishonest website that tricks people into automatic payments.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

I put a file on this companies system…

I put a file on this companies system to have it reduced to passport size. They charged me £0.10 (10pence) via Gpay and my bank. My bank immediately called as this is a common scam. It also happens to be the recognised way that most organisations check your card validity before suppying goods - eg petrol. I was sent e-mails from the company and did not action any of them, links, phone numbers etc. My bank tells me the company can change its name and use the details to make another demand without my knowledge. So it is a SCAM even the website hasn't got ant details. Do not touch with a barge pole.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

🚨 Complete Scam — Charged £49.90 for Something I Never Signed Up For!

I paid 10p for what I thought was a one-time service, and NOWHERE did it say I’d be automatically signed up for a £49.90 subscription! This is deceptive, dishonest, and downright unethical.

How on earth is this kind of hidden subscription even allowed? There was no clear notice, no confirmation screen, nothing stating I’d be billed nearly £50 for something I never agreed to. I only realised when the money was already taken out of my account!

I’ve contacted them demanding an immediate refund and for them to remove my bank details, but honestly, this feels like a trap designed to exploit customers.

Companies that do this rely on people not noticing until it’s too late — and that’s disgraceful. Avoid at all costs. If I could give zero stars, I would.

October 17, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam, charge £0.10p, then use your bank details and pass them around various 'AI' sites. I was charged £49.49 by another company.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

I never agreed to the $49.90 they…

I never agreed to the $49.90 they charged me, why would I? That fee is absurd for something that can be obtained online for free. I cancelled my subscription immediately, within minutes of signing up, well before the 24 hour trial had expired.

I’m working with my bank to reverse the charges and have been issued a new debit card.

October 5, 2025
Unprompted review
Rated 1 out of 5 stars

Another person here that paid 10p for a…

Another person here that paid 10p for a preview of a photo and got charged £49.90 by ‘picpop’ the following day. Absolutely disgusting and my bank have declined to treat it as fraud as I paid the 10p thereby giving my bank details. I had to create an account with etool to cancel my ‘subscription’ and had a message back that I will not be charged but no reply to my email asking them to refund the £49.90. Absolutely raging.

October 6, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers - Theives

As per the reviews, bunch of scammers. Paid 0.15 AUD for one pic. Next day, they attempted to charge me $74.96 AUD. I did have afew dollars so they charged me the 0.15 again, why? Idk. Fortunately, I’m one of those people that never keeps any money in their main account for this exact reason, I’m sick and tired of ratty scammy individuals stealing from us. I don’t even have an account/subscription with them, so I don’t understand what these two charges are even from.

September 17, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM
Paid 10p to convert a document and they have now chargers me £49
Reported to my bank to block further payments and now chasing money from this ?Chinese company

September 16, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely Disgraceful Experience – Avoid Etool AI at All Costs

I deeply regret ever signing up for Etool AI. After canceling my subscription in June, I continued to be charged month after month—despite their own platform clearly stating “Once canceled, we will no longer charge you.” That promise was a lie.

I contacted their support multiple times, submitted every document they asked for—including my registered email, payment method, and screenshots—and received nothing but automated, copy-paste responses. No acknowledgment, no resolution, and certainly no refund.

Even worse, they kept spamming me with the same message asking for the same information I had already provided. It’s infuriating how easy it was for them to deduct money from my e-wallet, yet they’ve made the refund process deliberately slow and evasive.

I’ve now deleted my account entirely, and I’m still waiting for my money back. Their customer service is nonexistent, their policies are misleading, and their handling of user concerns is downright disrespectful.

Do not trust this platform. If you value transparency, accountability, and basic customer support, look elsewhere.

July 16, 2025
Unprompted review
Rated 1 out of 5 stars

Do not give this company access to your money.

I would give less than 1 star if it were possible. I paid 10p for a photo. The photo wasn’t worth any money it was so bad. The next day I found that they had taken £49.90 plus the 10p. In fact I believe that they took the 10p twice. I have been battling ever since to get the money that they stole from my bank. At first they offered half, I said no. Then they said that they had processed a full refund. Then this morning they wanted my information again and offered me half. They are thieves.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM SCAM WILL BE CHARGED $49.90 US DOLLARS!TRIAL: DONT DO IT

Just like I read in these reviews if I could give it a big fat zero I would if I would’ve come here and read the reviews before using this company I should’ve just like all the one star reviews that I feel a real and the others are not I was scammed out of my $49.90 after paying $.10 for a trial for a year. Gonna go on to write the Better Business Bureau I’m gonna start a petition. I’m gonna do whatever I can to get this website, take it down maybe I can’t get it taken down, but I’m gonna at least try. I work from home remotely so I have all day to do this so when I get the petition brought up if anybody would like to sign it, I will post it on here

September 9, 2025
Unprompted review
Rated 1 out of 5 stars

I am so really unhappy with this

I am so really unhappy with this. I paid 10p for a one time conversion of a jpg to a smaller size. The conversion was rubbish (it changed the background from light to dark) and now I've been charged £50 for a subscription I never knew I signed up to. AVOID AT ALL COSTS, THEY ARE THIEVES!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

If I could only give a 0 rating then I…

If I could only give a 0 rating then I will. I was charged 899 for a subscription that I didn't make. When I tried to check if I have subscription with this site, I found out that I don't have any. Regardless of not having a subscription with them, they still managed to charge me without my consent. It was unauthorized transaction. I requested a full refund of the amount deducted from my account. When I get that refund, I will go back to this review and make an update about it. Stop scamming people! We worked hard for every single penny you deducted us.

August 16, 2025
Unprompted review
Rated 1 out of 5 stars

Attention Subscription trap

I find the site's services quite useful. However, I feel cheated because I signed up for a subscription in a sneaky way (24h trial period). Cancellation of the subscription within the trial period is NOT POSSIBLE because you practically have to have canceled before signing up for the trial subscription - which is really not possible.... CRAP site - stay away from it and keep looking for fair providers - there are definitely some!!!

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Would be no stars if possible

Would be no stars if possible. Do not use this site, it is a scam. Same as previous review, you think you pay 10p for one photo and they subscribe you without your knowledge. Disputing with my bank. SCAMMERS

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

Won't refund Subscription

I paid for a photo which was charged a nominal fee. Then suddenly was charged a subscription fee. I have tried to get a refund and get a standard response and no help. Do not use the site. They are scammers

July 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam Alert

Scam Alert. Their site is not forthcoming and somewhat deceptive. Does not state about a trial period. I paid $.10 to have a jpeg file reduced, they charge the $.10 and then the next day $49.90. They will not issue a refund. It appears you are paying as you go but then you are hit with a subscription the next day no less. STAY AWAY!! Besides all of this, unless you are white, you will not be satisfied with any of their so-called tools. Notice that are images are white men and women. Not reflective of the real world. I would give a zero rating if it was available.

July 29, 2025
Unprompted review

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