Hi Elizabeth,

We're truly sorry to hear about your experience and completely understand your frustration. This is not the level of service we aim to provide. If your order was cancelled without explanation, that’s absolutely not acceptable and we sincerely apologize.

There may have been an unforeseen issue with stock availability or a technical error, but we recognize that this doesn’t excuse the lack of communication. We're also sorry for the difficulty you had trying to reach us—this is something we are actively working to improve.

Please contact us at admin@amar.co.uk, and we’ll do our best to resolve this promptly for you. We value your feedback and would appreciate the opportunity to make things right.

Kind regards,
Amar.co.uk