I will never order from them again!
One of the worst experiences ever with a tools online retailer! Placed an order with them (over £300) and emailed twice to ask for a delivery date and every time their answer was that they are working on my order - like they are manufacturing the tools themselves! And everything I have ordered was showing in stock when I placed the order!
And then, without any proper communication from them I get a message that part of my order was shipped - they will say that sometimes they ship orders from different warehouses - that is not an excuse for the lack of communication, they just hide behind their 3-5 days delivery service. That is when I decided to ask for a refund.
Will never use them again!
There are much better competitors out there that can deliver much faster and most likely at a better price!
In the end I placed the order with a different company, which didn't had in stock one of the products that I was after (I know, a bit of a gamble) - placed the order Friday afternoon and was delivered Tuesday morning!!! That is customer service at a different level!!!
Reply from Toolden
We understand your frustration with the recent order experience. It sounds like the lack of communication regarding your order's status and delivery was disappointing. We strive to provide clear and timely updates to our customers, and it seems we fell short in this instance. We appreciate your feedback and will use it to improve our communication processes.
We are sorry that you felt the need to cancel your order and choose another retailer. We value your business and hope that you will consider us again in the future.