Hive Customer Service is better than Hive itself
Hive Customer Service, is better than Hive itself. Setting up & maintaining a stable hive seems almost impossible & not as easy as the instructions say. Why it can’t use the mesh-Wi-Fi existing in the house beggars belief in this day and age. Using its own Wi-Fi in a house, difficult for Wi-Fi makes no sense. But the technical services of Hive are easy to contact and have heard every problem before. They were rapid to deal with & far more impressive than initially expected to be.
Reply from Hive
Hi John, We appreciate your feedback and understand your frustration with the setup and stability of the Hive system. We strive to make our products user-friendly and are always working to improve the setup process. We're glad to hear that you found our technical support team helpful and responsive.
If you ever need any assistance or have questions in the future, please don’t hesitate to reach out directly though. We’re here to help and always happy to assist. Thank you so much for taking the time to share your positive experience with us—it really means a lot! 🤗
https://www.hivehome.com/contact-us
Kind regards ^CM 🙏🏻🧡