First order I placed took over a week to arrive, but did eventually.
Second order, cancelled after 5 days, no communication/emails as to why.
Did not refund order that they did not send, lack of response to query. Ignored communication.
Due to recurring poor reviews on here, Did not mess about and opened a bank investigation. Got my money back via bank investigation.
If you require any kind of refund from this outlet. Be prepared to do similar.