Batteries keep dying and worst support…
Batteries keep dying and worst support ever. Took months to get replacement under warranty and they sent a dud which was even worse than the one it was replacing. Emove cruiser is supposed to have 50miles+ range. With last battery is went to less than 5 miles. With the replacement they sent it's now less than 2 miles. Also they kept asking me to do dangerous engineering checks with a voltmeter inside the electrics, when I told them I am not qualified and have no idea what I'm doing. I almost killed myself in the process. Luckily no permanent damage! Now they want me to pay to send them the whole scooter back to a place far outside of London and they are quoting such a long list of charges that I can't fully understand them or even fit them on a page. Very disappointed with Voro Motors and I will be raising a formal complaint.
Reply from VoroMotors
Hi David,
We're sorry to hear about your experience and understand your frustration. Upon checking, we don’t have a record of your purchase directly through VoroMotors, as it appears you purchased your Emove Cruiser from a retailer. While we always aim to provide the best support possible, warranty claims and service policies may vary depending on where the scooter was purchased.
We completely understand that electrical troubleshooting can feel overwhelming, and we never want any customer to feel unsafe. Our goal is always to guide riders through safe and simple checks to help identify potential issues. That said, we’re happy to work with your retailer to find the best resolution for your situation.
Please reach out to us directly with your order details, and we’d be happy to clarify your options. We want to help get you back on the road as soon as possible.
Best,
The VoroMotors Team