CALLED CUSTOMER SERVICE, WHAT A BREATH OF FREASH AIR, POLITE, HAPPY TO HELP, KNOWLEDGABLE, CLEAR WITH ADVISE , PATIENT.
I DONT USUALLY CALL CUSTOMER SERVICE BECAUSE OCTOPUS WEB SITE WITH MY ACCOUNT IS SO USER FRIENDLY I NORMALLY DO EVERYTHING THERE, BUT THIS TIME I HAD A COUPLE OF QUESTIONS, I WAS NOT KEPT WAITING, ALMOST STRAIGHT THROUGH TO A HUMAN BEING .
I NEVER LOOK AT OTHER UTILITY COMPANIES AS TO ME THE MOST IMPORTANT THING IS IF THERE IS A PROBLEM HOW DIFFICULT IS IT TO HAVE THAT PROBLEM RESOLVED, WITH OCTOPUS IT IS QUICK AND EASY. WHO WANTS TO SPEND THEIR TIME WAITING FOR A CALL TO BE ANSWERED AND THEN GOING THROUGH AUTOMATED CHOICES, JUST TO BE BACK AT THE BEGINNING AGAIN NOT ME !
WELL DONE OCTOPUS