Hi Dene,
And many thanks for taking time to leave a review, it is much appreciated And only too happy to help with all the Sonos Q & As, we all use Sonos here ourselves so hopefully we can help as come across all issues most have from one time or another . it is one of the reasons to buy Sonos or similar brands from a specialist in Audio who will go the little extra to help out, where as a lot of High Street retailers really do struggle with the technical back up required for most.
We hope you enjoy your system now for many years to come.
regards
The Specialist Audio Company